Shipping, Returns & Exchanges

May I exchange or return a sale time?

Due to sanitary issues and the laws in New York State, ALL SALES ARE FINAL: items cannot be returned or exchanged. This is for full price and discounted items. Please reference our sizing chart before you make a purchase. If you are buying items for yourself or as a gift, please make sure you have selected the correct size, as these items cannot be returned or exchanged. Please reference our sizing cart for details.

May I return or exchange a gift?

ALL SALES ARE FINAL. Items purchased as a gift cannot be returned or exchanged.

May I return or exchange a damaged item?

We cannot accept returns or exchanges for sizing issues. Before purchasing we recommend referencing our sizing chart to ensure you are ordering the appropriate size since returns are not accepted.

If you received a product and it was damaged on arrival we will return or exchange that item as long as it has not been worn, or damaged by the customer, and all tags and labels are still attached. If you return items that Chantilly Bird determines are dirty or damaged because of a fault on the customer’s part, an exchange or refund may be denied.

What are my shipping options?

We ship using USPS. Shipping is free for orders within the US.

Do you ship internationally?

We ship to all of North America (US, Canada & Mexico) as well as Europe. All shipping costs and import taxes will be paid by the customer. Please check if there are additional VAT taxes on imported goods from the US before you purchase. Chantilly Bird will not be responsible for any of these cost.

I just placed an order. Where is my shipping confirmation?

Please allow us 3-4 business days for your order to be packaged and shipped. Once we have created a shipping label you will receive an email to notify you that your order is on its way.

Can I cancel my order?

When an order is placed on chantillybird.com, we begin processing it immediately to ensure prompt delivery. As a reminder all sale items are final sale and cannot be returned or exchanged. Please refer to our returns and exchange police above. Before purchasing we recommend referencing our sizing chart to ensure you are ordering the appropriate size since returns are not accepted.